Terms of Use

1. Acceptance of Terms

Welcome to NonstopLog. These Terms of Use ("Terms") govern your access to and use of https://nonstoplog.com (the "Service"). By creating an account, accessing, or using the Service, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, you may not access or use the Service. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

2. Description of Service

NonstopLog provides a web-based dealership sales activity tracking and management system designed for automotive sales professionals. The Service allows you to:

• Track customer interactions (demos, write-ups, sales)
• Monitor F&I product penetration and sales performance
• Generate performance reports and salesperson scorecards
• Manage inventory tracking and age analysis
• Set and track monthly sales goals and KPIs
• Access real-time dashboards and analytics

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice. We will make reasonable efforts to notify you of significant changes.

3. User Registration and Account

3.1 Account Creation

To use the Service, you must create an account by providing accurate, complete, and current information. You agree to:

• Provide truthful and accurate information during registration
• Maintain and update your account information
• Keep your password secure and confidential
• Notify us immediately of any unauthorized access

3.2 Account Security

You are responsible for all activities that occur under your account. We strongly recommend enabling two-factor authentication (2FA) for additional security. You must:

• Use a strong, unique password
• Not share your account credentials with others
• Log out when finished using the Service
• Report security breaches immediately to support@nonstoplog.com

3.3 Age Requirement

You must be at least 18 years old to use this Service. By using the Service, you represent that you meet this age requirement.

4. User Conduct and Responsibilities

You agree NOT to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Upload malicious code, viruses, or harmful software
• Attempt to gain unauthorized access to the Service or other users' accounts
• Use the Service for fraudulent or illegal purposes
• Scrape, data mine, or use automated tools to access the Service without permission
• Interfere with or disrupt the Service or servers
• Impersonate any person or entity
• Collect or store personal data about other users without consent
• Use the Service to send spam or unsolicited communications
• Reverse engineer, decompile, or otherwise attempt to derive the source code of the Service

5. Data and Content

5.1 Your Content

Our Service allows you to post, link, store, share and otherwise make available certain information and other material ("Content"). You are responsible for the Content that you post on or through the Service, including its legality, reliability, and appropriateness.

By posting Content on or through the Service, you represent and warrant that:

• The Content is yours (you own it) and/or you have the right to use it
• You have the right to grant us the rights and license as provided in these Terms
• The posting of your Content does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person or entity

We reserve the right to terminate the account of anyone found to be infringing on intellectual property rights.

5.2 Your Data Ownership

You retain all rights to the activity data and content you upload to the Service ("Your Data"). You grant us a limited license to process, store, and display Your Data solely for the purpose of providing the Service to you.

5.3 Our License to Your Content

By posting Content using the Service, you grant us the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such Content on and through the Service. NonstopLog has the right but not the obligation to monitor and edit all Content provided by users.

5.4 Data Accuracy and Legality

You are responsible for the accuracy, quality, and legality of Your Data. You represent that:

• All sales activity data you enter is accurate and truthful
• You have the right to record customer names in connection with sales activities
• You comply with applicable laws when recording customer information
• You understand that NonstopLog only allows entry of customer names, not full contact details

5.5 Data Security

We implement industry-standard security measures to protect Your Data, including:

• TLS 1.2+ encryption for data transmission
• Encrypted data storage
• Secure authentication with bcrypt password hashing
• Regular security audits and monitoring
• Role-based access controls

5.6 Data Backup and Recovery

We perform regular encrypted backups of all data. However, you are responsible for maintaining your own backups of critical data. We are not liable for any data loss, though we will make reasonable efforts to restore data from backups.

5.7 Data Portability

You may export Your Data at any time using our built-in export features. We support CSV and JSON formats for data portability.

5.8 Restrictions on Content Use

Content found on or through this Service is the property of NonstopLog or used with permission. You may not distribute, modify, transmit, reuse, download, repost, copy, or use said Content, whether in whole or in part, for commercial purposes or for personal gain, without express advance written permission from us.

6. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

6.1 What Customer Data NonstopLog Collects

NonstopLog is designed as a sales activity tracking system with intentional data minimization:

• Customer Names Only: The system allows entry of customer first and last names for activity tracking
• No Contact Information: No fields exist for customer phone numbers, email addresses, or physical addresses
• No Notes or Custom Fields: There are no free-form text fields where customer personal information could be entered
• Focus on Performance: The system is designed to track sales activities and performance, not manage customer relationships

6.2 Privacy Commitments

• We encrypt your account data in transit and at rest
• We do not sell or share your data with third parties for marketing purposes
• You can request data export or deletion at any time
• We comply with CCPA and other applicable data protection regulations
• Customer names are only used for displaying sales activity records

6.3 Using a Separate CRM System

For comprehensive customer relationship management:

• Use a dedicated CRM system to store customer contact information
• Use NonstopLog exclusively for tracking sales activities and performance metrics
• This separation provides better security and compliance for sensitive customer data

Please review our Privacy Policy for complete details on how we handle your information.

7. Fees and Payment

7.1 Subscription Plans

NonstopLog offers flexible subscription options:

• Monthly Plan: $375/month, billed monthly, cancel anytime
• Quarterly Plan: Available upon request
• Annual Plan: Available upon request with potential discounts

All accounts are month-to-month, quarterly, or annual with no long-term contracts required.

Note: Pricing is subject to change with 30 days advance notice to existing customers.

7.2 Payment Terms

• All fees are in U.S. Dollars (USD)
• Subscription fees are charged in advance
• Payments are processed through secure third-party payment processors
• We do not store your credit card information on our servers
• You authorize us to charge your payment method for recurring subscription fees

7.3 Refund Policy

Monthly subscriptions are non-refundable. Annual subscriptions may be refunded on a pro-rated basis within 30 days of initial purchase. Contact support@nonstoplog.com for refund requests.

7.4 Late Payment and Suspension

If payment fails:

• You will receive email notifications immediately
• Your account may be suspended after 7 days of non-payment
• Access to your data will be restored upon successful payment
• After 30 days of suspension, your account may be subject to termination

8. Intellectual Property

8.1 Our Rights

The Service, including all software, designs, text, graphics, logos, and other content (excluding Your Data), is owned by NonstopLog and protected by copyright, trademark, and other intellectual property laws.

8.2 License to Use Service

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your business purposes in accordance with these Terms. This license is personal to you and cannot be transferred or sublicensed.

8.3 Restrictions

You may NOT:

• Copy, modify, or create derivative works of the Service
• Reverse engineer, decompile, or disassemble the Service
• Remove or alter any proprietary notices or labels
• Resell, sublicense, or redistribute the Service
• Use the Service to build a competitive product or service
• Access the Service to monitor its availability, performance, or functionality

8.4 Feedback

If you provide feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use and implement such feedback without compensation or attribution to you.

9. Termination

9.1 Termination by You

Important: NonstopLog does NOT prorate the current invoice for terminated accounts. No refunds will be provided for the current billing period.

You may terminate your account at any time by contacting support@nonstoplog.com. Upon termination:

• Your subscription will not renew at the end of the current billing period
• You will have 30 days to export your data
• After 30 days, your data will be permanently deleted
• You will not receive a refund for any prepaid fees (except as specified in Section 7.3)

9.2 Termination by Us

We may suspend or terminate your account immediately if you:

• Violate these Terms
• Fail to pay subscription fees
• Engage in fraudulent, abusive, or illegal activity
• Pose a security risk to the Service or other users
• Use the Service in a manner that harms our reputation or business interests

We will make reasonable efforts to notify you before termination, except in cases of serious violations or legal requirements.

9.3 Effect of Termination

Upon termination, your right to use the Service immediately ceases. Provisions that by their nature should survive termination will survive, including:

• Ownership provisions
• Warranty disclaimers
• Indemnity obligations
• Limitations of liability

10. Disclaimers and Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

To the fullest extent permitted by law, NonstopLog disclaims all warranties, including but not limited to:

• Implied warranties of merchantability
• Fitness for a particular purpose
• Non-infringement
• Uninterrupted or error-free operation
• Accuracy, reliability, or completeness of content
• Security of data transmission or storage

We do not warrant that:

• The Service will meet your specific requirements or expectations
• The Service will be available at all times without interruption
• All defects will be corrected
• The Service is free from viruses, bugs, or harmful components
• Results obtained from the Service will be accurate or reliable

You acknowledge that you use the Service at your own risk. We strongly recommend maintaining your own backups of important data.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

In no event shall NonstopLog, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation:

• Loss of profits, revenue, or business opportunities
• Loss of data or information
• Loss of use, goodwill, or other intangible losses
• Cost of procurement of substitute services
• Business interruption or system failures

This limitation applies to claims based on:

• Your access to or use of (or inability to access or use) the Service
• Any conduct or content of any third party on the Service
• Any content obtained from the Service
• Unauthorized access, use, or alteration of your transmissions or content

This limitation applies whether based on warranty, contract, tort (including negligence), product liability, or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

11.1 Maximum Liability

Our total liability to you for all claims arising from or related to the Service shall not exceed the amount you paid to NonstopLog in the twelve (12) months preceding the claim.

11.2 Jurisdictional Limitations

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for incidental or consequential damages. In such jurisdictions, our liability will be limited to the greatest extent permitted by law.

12. Indemnification

You agree to defend, indemnify, and hold harmless NonstopLog and its directors, officers, employees, contractors, agents, licensors, suppliers, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to reasonable attorney's fees) resulting from or arising out of:

• Your use and access of the Service
• Any use of your account by you or any person using your credentials
• Your breach of these Terms
• Your violation of any third-party rights, including intellectual property or privacy rights
• Content you post on the Service
• Your violation of any law or regulation
• Your collection, use, or storage of customer information through the Service

This indemnification obligation will survive termination of these Terms and your use of the Service.

13. Changes to Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify you via email at least 30 days before changes take effect
• Post a prominent notice on the Service
• Provide a summary of the changes

13.1 Acceptance of Changes

Your continued use of the Service after changes take effect constitutes acceptance of the modified Terms. If you do not agree to the changes:

• You must stop using the Service
• You may terminate your account as described in Section 9.1
• You will not be entitled to a refund (except as specified in Section 7.3)

13.2 Non-Material Changes

We may make non-material changes (such as fixing typos or clarifying language) without advance notice. These changes will be effective immediately upon posting.

14. Governing Law and Dispute Resolution

14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions.

14.2 Dispute Resolution

Any disputes arising from or relating to these Terms or the Service shall be resolved through:

1. Informal Negotiation: Contact us at support@nonstoplog.com to attempt resolution
2. Arbitration: If informal negotiation fails, disputes will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association
3. Venue: Arbitration will take place in California, USA

14.3 Exceptions to Arbitration

Either party may seek injunctive or other equitable relief in court to prevent infringement of intellectual property rights or unauthorized access to the Service.

14.4 Class Action Waiver

You agree that any arbitration or proceeding shall be limited to the dispute between you and NonstopLog individually. You waive your right to participate in a class action lawsuit or class-wide arbitration.

14.5 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and NonstopLog regarding the Service and supersede all prior agreements, communications, and understandings (whether oral or written).

14.6 Severability

If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions will remain in effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.

14.7 Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. No waiver of any term shall be deemed a further or continuing waiver of such term or any other term.

15. Contact Information

If you have questions about these Terms of Use, please contact us:

15.1 Support Hours

Our support team is available:

• Email Support: Monday-Friday, 9 AM - 5 PM Pacific Time
• Response Time: Within 1-2 business days
• Emergency Support: Contact via email with "URGENT" in subject line